SHIPPING POLICY AND CLAIMS PROCEDURE
Prices are FOB Boyne City, MI. The Buyer is welcome to obtain alternative shipping and pay separately. If you authorize Smoke Ring to secure freight services, the designated freight carrier we use will provide the service at our corporate rate. If you chose to use an alternate freight company, please designate prior to the completion of your order. We can also drop ship to your designated ship point. The ship point must be a commercial address with a loading dock or forklift. The Buyer is responsible for full compliance with your designated freight company claims policy and procedure. In the event of the need to file a claim with our designated carrier, Smoke Ring will initiate the claim in your behalf; however we need your assistance by making a thorough inspection of the damage upon receipt, documenting the damage on the Bill of Lading or Proof of Delivery form and photographing the damage. The damage must be documented with the driver to assure that a Damage Log Number is issued to you at the point of claim. The driver will use a hand-held scanner to record the event with the corporate claim department. The notification of a claim with the aforementioned documentation must be submitted to Smoke Ring within 3 days of the event. Smoke Ring is not responsible for the timing or final disposition of your claim. The process timing and the final claim approval is that of our designated freight carrier. Smoke Ring’s role is strictly to assist in facilitating the claim process.
A Quick Process Guide is provided.
The freight charge quoted is to a commercial address with a loading dock or forklift or held at the terminal.
Please call the office for the price of any additional services required (i.e. delivery appointment time, limited access) at 231-582-7505 (8:30 am -5:00pm-Monday- Friday).
Smoke Ring is not responsible for any premium delivery expenses not pre-approved by Smoke Ring in writing.